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Welcome to the Certificate IV in Leadership and Management
8 Lessons-
StartNavigating your learning portal
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StartURGENT: Complete your student details using this online form
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StartIntroduction to your course and training coordinator
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StartDevice requirements
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StartBook in for your student induction telephone session (approximately 10 minutes)
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StartPunctuation and grammar requirements for your course
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StartImportant Information
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StartIt's now time to start unit 1
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Unit 1 BSBPEF402 Develop personal work priorities
17 Lessons-
StartIntroduction to this unit
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StartYour job purpose
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StartYour key result areas
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StartYour measures of success
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StartSetting priorities
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StartBusiness technology applications
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StartDeveloping a work plan
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StartForget the plan
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StartChallenges and barriers to performance
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StartReviewing your personal work performance
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StartEmployability skills
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StartChoosing professional development activities
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StartComplete the self assessment
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StartAssessment Instructions
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StartDownload the assessment tasks for this unit
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StartUpload your completed assessment tasks for this unit
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StartMOVE TO THE NEXT UNIT
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Unit 2 BSBLDR411 Demonstrate leadership in the workplace
19 Lessons-
StartIntroduction to this unit
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StartValues and standards
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StartCase Study: Bouygues Construction Organisational Values
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StartCase Study: The Boral Values
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StartCase Study: Boral Code of Conduct
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StartTeam values and standards
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StartLeadership concepts
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Start10 leadership theories in 5 minutes
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StartLeadership theories
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StartLeadership styles
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StartCommunication styles
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StartDecision making
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StartTeam performance plans, key result areas (KRA's) and key performance indicators (KPI's)
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StartDeveloping and monitoring a team performance plan
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StartComplete the self assessment
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StartAssessment instructions
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StartDownload the assessment tasks for this unit
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StartUpload your completed assessment tasks for this unit
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StartMOVE TO THE NEXT UNIT
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CLUSTERED UNITS: Unit 3 & Unit 4 BSBXTW401 Lead and facilitate a team and BSBLDR414 Lead team effectiveness
21 Lessons-
StartIntroduction to this unit
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StartKey features of common leadership styles
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StartProfessional behaviours in the workplace
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StartRecap of key result areas (KRA's) and key performance indicators (KPI's)
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StartTeam purpose statement and recap of team performance plans
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StartWork contingencies and barriers to team performance
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StartCommunicating with your team
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StartEffective cross-cultural communication
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StartCommunication barriers
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StartFacilitation techniques
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StartMentoring and coaching techniques
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StartPerformance based feedback
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StartConflict resolution
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StartInnovation and productivity measures
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StartIdentify and implement development opportunities for your team
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StartChoosing professional development activities
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StartComplete the self assessment
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StartAssessment instructions
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StartDownload the assessment tasks for this unit
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StartUpload your completed assessment tasks for this unit
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StartMOVE TO THE NEXT UNIT
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CLUSTERED UNITS: Unit 5 & Unit 6 BSBLDR412 Communicate effectively as a workplace leader and BSBXCM401 Apply communication strategies in the workplace
15 Lessons-
StartIntroduction to this unit
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StartLeadership communication responsibilities
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StartCommunication methods
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StartTypes of electronic communications
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StartCommunication styles, challenges and barriers
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StartBuild your active listening skills
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StartGiving and receiving feedback
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StartLegislation relevant to workplace communication
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StartCommunicating in a culturally appropriate way
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StartA fun guide to nonverbal communication and body language
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StartComplete the self assessment
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StartAssessment Instructions
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StartDownload the assessment tasks for this unit
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StartUpload your completed assessment tasks for this unit
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StartMOVE TO THE NEXT UNIT
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CLUSTERED UNITS: Unit 7 & Unit 8 BSBLDR413 Lead effective workplace relationships and BSBOPS402 Coordinate business operational plans
24 Lessons-
StartIntroduction to this unit
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StartRecap of leadership communication responsibilities
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StartLegislation relevant to workplace communication
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StartDeveloping and maintaining strong working relationships
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StartCommunicating in a culturally appropriate way
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StartWorking effectively with people who have different interpersonal styles and personality types
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StartDeveloping and maintaining professional networks
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StartEffective communication and consultation with others in the workplace
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StartBuilding trust and confidence with your team
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StartRecap of communication methods
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StartResolving workplace conflict
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StartEffective problem solving
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StartMentoring and coaching techniques
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StartPerformance based feedback
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StartWork plans, key result areas (KRA's) and key performance indicators (KPI's
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StartResourcing a work plan
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StartRecruiting and onboarding people resources for the workplan
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StartView this Induction Checklist template
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StartMonitoring a work plan
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StartComplete the self assessment
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StartAssessment Instructions
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StartDownload the assessment tasks for this unit
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StartUpload your completed assessment tasks for this unit
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StartMOVE TO THE NEXT UNIT
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CLUSTERED UNITS: Unit 9, Unit 10 & Unit 11 BSBSTR401 Promote innovation in team environments, BSBCRT411 Apply critical thinking to work practices and BSBCRT413 Collaborate in creative processes
21 Lessons-
StartIntroduction to this unit
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StartWhat is critical thinking
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StartThe importance of information sources
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StartDecision making
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StartHow critical thinking works: Introduction to the RED model
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StartDeveloping critical thinking using the RED Model
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StartWhat is creative thinking
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StartCritical thinking vs creative thinking
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StartBuilding trust and confidence with your team
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StartSetting the stage for innovation
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StartThe role of diversity in innovation
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StartChallenges and barriers to innovation
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StartRecap of effective facilitation techniques
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StartGroup dynamics
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StartRecap of communication methods
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StartReflective practice - developing your leadership skills
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StartComplete the self assessment
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StartAssessment Instructions
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StartDownload the assessment tasks for this unit
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StartUpload your completed assessment tasks for this unit
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StartMOVE TO THE NEXT UNIT
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Unit 12 BSBPEF502 Develop and use emotional intelligence
18 Lessons-
StartIntroduction to this unit
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StartDeveloping emotional intelligence
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StartEmotional intelligence in the workplace
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Start5 key components of emotional intelligence
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StartAbility model of emotional intelligence
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StartExpression of emotions, thoughts and feelings
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StartEmpathy: Perceiving the emotions expressed by others
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StartEffective cross-cultural communication
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StartEmotional intelligence, stressors and emotional triggers in the workplace
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StartDeveloping emotional intelligence in yourself and others
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StartUsing your active listening skills
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StartMeasuring emotional intelligence
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StartCase Study: Results of emotional intelligence tests (self report)
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StartComplete the self assessment
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StartAssessment Instructions
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StartDownload the assessment tasks for this unit
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StartUpload your completed assessment tasks for this unit
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StartMOVE TO THE NEXT UNIT
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RESOURCES
6 Lessons-
StartUnit 2 : Australia Post Standards and Values Booklet
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StartUnit 5 and 6 : assessment Case Study | Australian Public Service Commission: communicating respectfully with people with disability
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StartUnit 5 and 6 : assessment ABC Communication Policy
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StartUnit 5 and 6 : assessment SunSmart Tradies
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StartUnit 7 and 8 : assessment Case Study | NSW Department of Education and Training - Staff with Disabilities Network Pilot Mentoring Program
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StartUnit 9 and 10: assessment Case Study | ANZ Bank
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BSB40520 Certificate IV in Leadership and Management
Course Curriculum
Your Course Facilitator
Your Course Facilitator
